Square Dancing

There is a central quality which is the root criterion of life and spirit in a man, a town, a building, or a wilderness. This quality is objective and precise, but it cannot be named…. The search which we make for this quality, in our own lives, is the central search of any person, and the crux of any individual person’s story. It is the search for those moments and situations when we are most alive.
Life is about rhythm. We vibrate, our hearts are pumping blood, we are a rhythm machine, that’s what we are.
Mickey Hart, Grateful Dead drummer, 1998 CNN interview

I strive to be a minimalist when it comes to designing and facilitating meetings, especially large ones. I get people into small groups as much and as quickly as possible, and I get out of their way. If I am thoughtful about the space I create, the questions I pose, and the tools I provide, then I can recede into the background, and the meeting runs itself.

When it’s working, I can feel the room vibrate. When people are engaged, when they’re leaning in, when they’re listening closely to each other, when they’re working, laughing, creating, converging, the group becomes alive. I can hear the group’s heartbeat, and I simply move along with it.

What makes groups come alive? I love Brooking Gatewood’s deceptively simple observation that what matters is that we feel like we matter.

How do we create conditions for people to feel like they matter? How do we support this, reinforce it, amplify it? There are no stock answers to these questions, and putting whatever answers you might have into practice is even harder.

If I had to focus on one thing, I’d start with rhythm.

In their book, Scaling Up Excellence, Stanford Business School professors Bob Sutton and Huggy Rao write:

Recent studies show that when people share rhythms with others they develop stronger emotional bonds and are more likely to pitch in for the common good. One study showed that even when a pair of strangers had never met before and didn’t talk, they still liked each other more if both simply walked in the same direction together, rather than in different directions.

When people share the same daily, weekly, monthly, and seasonal rhythms, connections among them form faster and stay stronger. The people trust each other more deeply, and coordination becomes easier because they see and experience the world in the same way. (pp212-213)

In our drive to focus on issues of “substance,” we tend to forget about issues of biology. The notion that simply moving together physically might improve performance can be hard to believe, even in light of the research, but we ignore this reality to our detriment.

When we work together face-to-face, it’s easier to establish rhythms without being conscious of it. People have natural habits, reinforced by physical space, and rhythms sometimes emerge on their own. Still, skillful practitioners are sensitive to these emergent rhythms, but also don’t leave it entirely to chance. It’s why we see things like standing meetings and checkins in so many successful processes. What happens during these rituals may actually be far less important than the fact that they are simply happening.

When we’re not physically in the same space, establishing what Lisa Kimball describes as a “visible pulse” is even more important. Lisa (who has the best company name in the business) writes, “Human systems that thrive have a pulse… a rhythm… that connects and aligns them with the source of life. The essence of relationship is being in rhythm with others. To co-conspire, to breathe together with a group is a big challenge for collaborative groups in the same room together. It’s even harder for groups that are not in each others’ physical presence.”

Many years ago, I met a Disney IT manager, who shared an unexpected solution to a very common problem they were having. His whole team was based in Burbank, California, with the exception of one person, who worked in the Orlando, Florida office. This person predictably felt out-of-touch with the rest of the team. They tried a number of tools and process tricks to shift this, but none of them worked.

Finally, they decided to set up a video camera and monitor in the hallway of the Burbank office, and they left it on at all times. They put a similar setup in the Orlando office. That did the trick. Being able to experience the hustle and bustle of his California colleagues in an ambient way helped give this person a greater sense of connection to his team and to his work.

This strategy of starting with something natural and amplifying it is generally smart, but it can also surface new challenges. At my previous company of seven people, we used a wiki as a central repository for all of our notes. This gave us full transparency into what everybody was doing and thinking, and it also gave us the ability to work effectively at our own pace.

Most people followed the wiki by subscribing to email notifications, which would get sent whenever somebody made a change. The problem was that I had a propensity to think and write early in the morning or late at night, which meant that people would often wake up to a slew of emails. Even though I didn’t expect anyone to follow my schedule, I was unintentionally establishing a rhythm that others rightfully found stressful.

I didn’t want to change my habits, which worked well for me, and I also didn’t want us to lose the benefit of the notifications as an amplification of a natural rhythm. Our solution was to create a piece of software that would collect the notifications and publish a whole set once an hour and only during business hours. As an added bonus, we named the tool after a colleague’s dog and had it bark and grunt encouraging commentary along with the notifications.

Screenshot: Mona in Kristin's Kitchen

By taking behavior that was already happening and making it visible (and fun), we were able to establish a rhythm without any additional work. However, we needed to slow it down and curate it (both of which we were able to do automatically) in order for that rhythm to feel comfortable.

Understanding what rhythm will work best for everyone is part experimentation, part conversation. My friends at Forward Together, a pioneering reproductive justice organization, have a wonderful physical movement-building practice called, Forward Stance, which is a spiritual cousin to my Collaboration Muscles & Mindsets program. It includes one exercise that not only highlights the importance of rhythm, but enables people to have a concrete conversation about how to move in alignment at different paces.

It starts by someone establishing a physical rhythm — some combination of sound and movement. The rest of the group is asked to follow the rhythm in their own way and at their own pace to demonstrate the relationship they want to have with the rest of the group.

This exercise gives people concrete language to discuss an issue that can feel somewhat abstract. We used it as part of our Future Forward project — which consisted of a dozen stakeholders across multiple organizations — to establish a sense of how we wanted to work together over the summer, when many of us would be traveling. The entire exercise took a grand total of seven minutes, and it helped us get specific in a way that simply talking about it would not have.

When we are collaborating at our best, everyone feels alive, and the group itself takes on a life of its own. By definition, groups that are alive have a heartbeat, a rhythm that everyone can follow.

What is the rhythm of your group?

Is everyone listening and moving to it?

If not, what might you do to establish a stronger pulse or to make it more visible?

About 

Eugene helps groups learn how to come alive and collaborate more skillfully together. He spent ten years consulting with companies across different sectors, from Fortune 500 companies to grassroots movements. He’s now focusing his efforts on helping others develop the same skills that he uses to help groups.

    Find more about me on:
  • facebook
  • flickr
  • googleplus
  • linkedin
  • twitter

Comments

  1. I’m nodding in vigorous agreement, and realize I’ve noticed a lot about rhythm in the past. I did a quick search on my blog and realized how much! http://www.fullcirc.com/?s=rhythm It shows up in so many ways, as you have noted. The thing I learned from Lisa years ago that has stuck with me and proved valuable was the idea that some of us practiced jackrabbit time in online environments, posting quickly and frequently, and some of us practiced in snowflake time. This created tensions in many online groups and even NOTICING it was useful.

    1. Nancy, you made me curious to do a search on my personal blog. http://eekim.com/?s=rhythm Predictably, you came up in several key posts, particularly this one: http://eekim.com/blog/2012/06/leaving-trails-and-serendipity/

      That tension between different individual rhythms in online spaces is so challenging, isn’t it? I’m grappling with it right now with the RE-AMP Muscles & Mindsets cohort, trying to get a feel for how to pace the overall group given the different affinities to the tool, when to nudge, when to leave things be.

      I think that there’s huge potential in exploring technical solutions for managing rhythm in online discourse (similar to our Mona bot for wiki notifications), and that it’s sadly been relatively untapped. Back in the day, there was a short-lived project out of the Berkman Center called H2O, which strongly influenced me. Both Flickr and Facebook have explored this with their feed, and I think Facebook in particular has done a tremendous job.

      A lifetime ago, I came up with an idea for a tool called Abelard, which was designed to explore this notion of tool-augmented pacing. http://eekim.com/blog/2012/07/abelard-a-tool-for-slow-discourse/ If I ever decide to return to my tech roots, maybe I’ll revisit this.

      1. Ooh, this is SO RELEVANT to an 8 week online cohort some of us are facilitating with http://udg.theagoraonline.net –> They selected discourse as the asynch central tool (lots of flex and options in the small groups which are triads, then groups fo about 40, then 300). It is interesting to see the afforances built into Discourse. What I noticed right off is that the intention is good, but handling feels forced. SO I need to think about this more!

  2. Hi Eugene, Nancy and I talked quite a bit about your work while we were in Guadalajara. Maybe we can arm twist you into maybe doing a Google Hangout visit on these ideas for our online phase of the project.

    What you might include in group rhythm for online groups I like to consider as “pulse”. There are small things we ought to do as facilitators, and when things click, get picked up by participants, to keep the pulse going. When the activity wanes, people might get a subtle message that “it’s over” (well it might be over). But I try to pay very close attention to when its time to pepper the stream with a prompt, a joke, something silly to keep the pulse going (if you just let the slack go slack it might stay slack). Of course there is a balance as well in not giving it too much seasoning/pulse.

    I loved watching the video of the rhythm activity and especially the debriefed when people explained their choices. I liked the woman in the jean jacket you started clapping off-beat, giving syncopation. It also connected with my memory of the TED talk/demonstration by Stefon Harris about how jazz bands deal with “bad notes” and improvisation

    http://www.ted.com/talks/stefon_harris_there_are_no_mistakes_on_the_bandstand

    I also think of rhythm in terms of knowing when or just trying to break the rhythm. Too much of the same rhythm can become a death march 😉 I mean by mixing up long blog posts with short ones, or putting a silly cat memes in the middle of a bunch of slides of charts and graphs… Like the shape of stories, if we only do one rhythm in our patterns, we lose the mystery, surprise of tension (I know you are not suggested forced rhythm).

    The story about the Disney manager reminded me of my first few months of working online form home after 14 years of being in an office. I got into a funk where my interest and focus was terrible, and wondered if it was some kind of depression. But it turns out I was not thinking about my environment, I was with my computer in my quiet home office. I worked 14 years in an building office mainly looking at a computer screen. On the surface it was the same. But what I forgot was the feeling of being surrounded by people on the other side of the walls, out in the main office, knowing it was a building full of people. Even if I was not directly interacting or ignoring them, I was missing the ambient environmental reminder of people. All it took at home was turning on the TV or radio in the background, to have the sensation that people were nearby. It made all the difference (right now I have NPR radio on in the background and I almost do not notice it).

    Cheers

    1. Alan, great to finally connect with you, and thanks so much for these thoughts. I’ve been enjoying your 365 Project! Would love to chat anytime.

      I loved that Stefon Harris piece! There is so much wisdom in music and dance when it comes to groups, and it amazes me to think that it remains relatively untapped. I’ve often told colleagues that, if every group — regardless of the field — did improv once a week, we wouldn’t need people like me, blogs like this, or programs like Muscles & Mindsets.

      Thank you also for your story about working from home. Change so often reveals things that are important but that we otherwise take for granted. The other lesson I took from your story, especially juxtaposed with the Disney story, is that it takes experimentation to understand root causes and to find solutions that work.

I'd love to hear what you think! Please leave a comment below.