Doing “More” Is a Terrible Goal

When I was in my early 20s, I used to play pickup basketball with a guy who was 20 years older than me, but didn’t look it. He was in superb shape, and he never seemed to get injured. At one of our games, I sprained my ankle, and when I was healthy enough to return, I asked him if he had any rehab tips. "Yoga," he replied. He hadn't sprained his ankle in over ten years, which he attributed to his yoga practice.

I was intrigued, but never seemed to get around to trying it. It took me another ten years before I took my first yoga class. It was hard, it felt great, and I could see the value of making it a regular practice. But I never did, and I was totally okay with that.

Now I’m in my mid-40s. My partner is an avid yoga practitioner, so I’ve been doing it more often too — at least once a month. As someone who likes to push myself, I used to chuckle when my instructors would encourage us to do the opposite, to appreciate where we were and to celebrate that we were doing something rather than strain to do more and possibly hurt ourselves along the way. It was the opposite of how I was used to doing things, but I ended up embracing this kinder, gentler mentality. Frankly, if this weren’t the culture, I would probably never do yoga at all. Which is the point!

Here’s the thing. The last few years, I’ve done yoga more than I ever have, but I’m not noticeably stronger or more flexible. In fact, I’m pretty sure I’m less flexible. The yoga has almost certainly slowed my deterioration, and it’s undoubtedly had other positive effects as well. However, if I want to counter or even surpass the impact of age and lifestyle, once a month clearly won’t cut it.

High-performance is a choice. It’s okay not to make that choice (as I have with yoga and my overall flexibility), but it’s helpful to be honest with yourself about it. If you’re the leader of a group, it’s not just helpful, it’s critical, because saying one thing and behaving differently can end up harming others, even if your original intentions were sincere. I have seen this play out with groups my entire career, and I’m seeing it play out again in this current moment as groups struggle with their desire to address their internal challenges around racial and gender equity.

The root of the problem is lack of clarity and alignment around what success looks like. A good indicator of this is when leaders say their groups should be doing “more,” without ever specifying how much. What do you actually mean by “more”? If you have a yoga view of the world, then “more” might imply that whatever you end up doing is fine, but not necessary. You’re not holding your group or yourself accountable to the results. If this is indeed what you mean, then it’s better to make this clear. (With the Goals + Success Spectrum, you can do this by putting it in the Epic column.)

If this isn’t what you mean, then you run the risk of doing harm. People project what “more” means to them, which leads to contradictory expectations, working at cross-purposes, and toxicity. Worse, people’s definitions can shift over time. When this happens, the person with the most power gets to decide whether or not the group is succeeding or failing, and ends up doling out the consequences accordingly.

A team can’t perform if the target is obscure and constantly moving. Furthermore, if someone is already being marginalized in a group, a system like this is only going to further marginalize them. It’s also natural to question a group or leader’s sincerity when they aren’t holding themselves accountable to clear goals.

Instead of saying “more,” groups and leaders should practice asking, “how much?” How much more revenue are you trying to make? How much more equitable are you trying to be? How much more collaborative are you trying to be? What exactly does success look like to you? Most importantly, why? Why is it important to make this much more revenue, or to get this much more equitable or collaborative?

Your answers to these questions will help you understand whether or not your strategies and even your goal make sense. If your goal is to stay in shape, then running a few miles a week might be enough. If your goal is to run a marathon, then running a few miles a week isn’t going to get you there. If you don’t want to run more, maybe it’s better to prioritize staying in shape over running a marathon.

One of my favorite tools to use with groups is the Behavior Over Time graph. Once a group has articulated what “how much” success looks like, I ask them to draw a graph, where the X-axis is time and the Y-axis is the success indicator you’re tracking. I then ask them to put the current date in the middle of the X-axis and to graph their historical progress. Finally, I ask them to graph their best case scenario for what the future might look like if they continue doing what they’re doing.

For example, if my goal is to run a marathon by November, but I’m only running a few miles a week, my Behavior Over Time graph might look like this:

The gap between the best case scenario and where I want to be is a signal that I either need to do something differently or change my goal. However, someone else might have a different hypothesis for what the best case scenario is:

The goal of all this is not to rigidly quantify everything, nor is it to analyze your way to a “definitive” answer. The goal is to make your mental models and theories of change explicit, so that you and others can talk about them, align around them, test them, and either hold yourself accountable or openly and collectively adjust your goals as you learn.

Getting concrete about “how much” is a lot harder than simply saying, “more.” You might think you can do everyone a favor by keeping things ambiguous, but what you’d actually be doing is exacerbating toxic power dynamics, where everyone is left guessing what the goal actually is and starts operating accordingly.

The way around this is to do the hard work while applying the yoga principle of self-compassion. When you don’t achieve a goal, I think most of our defaults is to be hard on ourselves. The challenge and the opportunity is to re-frame success so that it’s not just about the goal, but about both the goal and the process. If you’re doing anything hard or uncertain, failure is inevitable. What matters is that you fail enough so that you have the opportunity to find success. Holding ourselves accountable to goals is important, but celebrating our hard work and stumbles along the way is equally so.

Photo by Eun-Joung Lee.

Do the Work

It’s been one month since a white police officer in Minneapolis murdered George Floyd, a 46-year old Black father of five. I’ve found the subsequent response remarkable for its intensity, unprecedented diversity, and impact. While I’m moved by how many people and organizations seem genuinely compelled to act, I’m also vexed by some of the rhetoric around what “doing something” actually means.

Woke theatre aside, I get that it’s hard to know what to do or how. I can see how easy it is to be overwhelmed by the enormity of wanting to eradicate 400 years of structural and cultural racism or by the fear of doing or saying the “wrong” thing. Fortunately, there are a lot of resources out there, and folks have been circulating them with abandon. While many resonate with both my personal and professional experience, I’ve found several to be questionable or worse, and I can’t help feeling like most of this resource sharing misses the point. You can’t just work your way through a listicle and solve racism.

This work is hard, but maybe not in the way most of us think it is. The muscles required to create a more equitable society are the same ones needed to be skilled collaboration practitioners, and they can only be developed through practice and repetition. The key is to focus on the right things and to do them over and over again. The devil, of course, is in the details, and I want to riff on those here.

But first, I want to tell two stories. The first is about data, narratives, and human psychology.

According to the Mapping Police Violence database, 91 people have been killed by police in the 38 days since George Floyd’s murder. Nineteen of them (21 percent) were Black, a slight decrease from the overall percentage over the past eight years (25 percent). Thirty-two of the 91 killed were white.

I read all of the news items documenting each of these 51 killings (not counting the 40 victims of other or unreported race). The vast majority of the victims were armed. Many were violent criminals — rapists, murderers. Several of the deaths were the result of shootouts, and some cops died as a result. A few cases of both Black and white victims raised my eyebrows, but there was nothing that felt as clearly wrong and overtly racist as George Floyd’s murder.

Reading about these 51 deaths left me feeling depressed, but not outraged. As I dove more deeply into these incidents, I couldn’t help wondering how I would have felt about racialized police violence if I had not been exposed to countless stories like George Floyd’s over the years, if my only exposure to police violence were accounts like the 51 articles I read.

It was a troubling thought, because of all the numbers that I mentioned and stories that I shared, there’s only one that really matters: that 25 percent of people killed by police are Black. Why does that number matter? Because only 14 percent of Americans are Black, which means that Black people are disproportionately killed by police by a big margin. Even if George Floyd or Breonna Taylor or Philando Castile or any of the many Black women and men who were definitively unjustly killed by police over the years had never happened, that 25 percent number would still be a clear indication of a racial disparity that needs to be addressed.

Therein lies the essential challenge. No one has ever looked at a number and taken to the streets. There are lots of mental hoops required to make sense of that number, to trust its implications, and then to get outraged by it. We’re seeing this play out right now with the massive racial disparity of COVID-19 deaths, which is killing far more Black and Latinx people than police violence, yet hasn’t resulted in large-scale public outrage. In a perfect world, it shouldn’t take a shocking video of a Black man being callously suffocated to death by a smug white police officer for folks to recognize that the system is racist, but for most of us, that’s exactly what it took.

Except that’s not quite the whole story either. As visceral as George Floyd’s death was, it still wouldn’t have had the impact that it did without the massive amount of work and resources that the Movement for Black Lives has invested in organizing, mobilizing, and collectively aligning around a policy platform over the past eight years. Contrary to how it may appear on the surface, the Movement for Black Lives isn’t just a hashtag. It’s also not a single organization with a clear hierarchy of decision-making and leadership. It’s a network full of leaders, organizations, and activists, some more visible than others, but every one of them playing a critical role. That makes it harder to understand, talk about, or fund.

Human beings love simple, emotional narratives. We need to accept this about ourselves and leverage it to motivate change. But once we allow ourselves to be moved, we also have to be willing to let go of these simple, emotional narratives and dive more deeply into the messy and far less compelling nuts and bolts of the work. Real change takes lots of hard work, the kind that most people are completely uninterested in hearing about or doing.

The second story I want to tell is about basketball.

When your team has the ball and is trying to score, one of the easiest ways to help your teammates is to set a screen. This consists of positioning your body so that it serves as a kind of wall that prevents the defender from chasing your teammate. If the defender sees it coming, they can try to dance around the screen, but that split second of separation is often enough to give your teammate an advantage. If the defender doesn’t see it coming, then it results in a collision, which usually hurts them a lot more than it hurts you.

If you’re defending, and you see the other team set a screen, all you have to do is yell, “Left!” or “Right!” depending on where the screen is relative to your teammate. At best, your teammates can adjust and eliminate the offensive advantage. At worst, you save a teammate from a painful collision. It is a simple and effective intervention that doesn’t require any special athletic abilities. All it takes is attention and communication.

Still, it’s not intuitive. Many players — even experienced ones — have to be told to “call out the screens,” often by a frustrated teammate who has just been flattened by one.

I find this fascinating. Basketball is a hard sport to learn and play. I’ve played it my whole life, and I’m still mediocre at the shooting and dribbling part, which require physical acumen. But I’m great at calling out screens, which simply requires me to talk. Why is it so hard for others? Why isn’t this the first thing that people learn how to do?

It turns out that being an ally is a muscle, and that developing that muscle takes practice.

A few weeks ago, I was on a check-in call for a network of Black activists and allies. On the first part of the call, folks shared a number of inspiring stories about some of the amazing work happening on the ground in Minneapolis and other places around the U.S. Themes around being invisible and the importance of reclaiming one’s own agency and not replicating existing power dynamics came up over and over again.

Afterward, we broke out into small discussion groups. I was in a group with four other people, including a moderator. None of us knew each other, so the moderator called on people, one-by-one, to introduce themselves, and he inadvertently skipped me. I waited several moments for someone — anyone — to point this out, but nobody did, and the group started diving into the discussion. I finally found a point to jump in, saying with a smile, “I have a thought, and while I’m at it, I’ll also introduce myself.”

The moderator profusely apologized, not just in the moment, but throughout the rest of the discussion. I was touched by how badly he clearly felt. It was fine, I knew it wasn’t intentional, and I would have been okay regardless. And everyone in the group was lovely. What really stuck out for me, though, was how no one else in the group noticed or said anything, especially after all of the talk beforehand about the importance of seeing each other, of being seen, and of being good allies.

I’ll say it again: This work is hard, but maybe not in the way most of us think it is. The muscles required to create a more equitable society are the same ones needed to be skilled collaboration practitioners, and they can only be developed through practice and repetition. The key is to focus on the right things and to do them over and over again.

I’ve worked with all kinds of groups over the years, including many social justice groups, and I’m constantly struck by how bad most of us are at the fundamentals. It’s why I’ve moved away from larger systems change projects and have focused my energies on training and coaching. If you’re trying to create a more equitable world, but you can’t even run an equitable meeting, much less an equitable organization, you’re focused on the wrong problem. Everything is connected. If we just stepped back and started with smaller, simpler (but by no means simple) challenges, giving ourselves plenty of permission to make mistakes along the way, we would be far more likely to make headway with the bigger, harder societal problems that so many of us care so much about.

Which brings me to the thing I really want to say to collaboration practitioners and organizations who want to contribute to a more racially just world. Urgency is the enemy of equity. If you really want to make a difference, start by slowing down.

All of the racial equity training in the world won’t make a lick of difference if you don’t have the mechanisms and the right mindsets in place to get clear and aligned about success, to adjust based on what you’re learning, and to hold yourselves accountable to your stated values. In many ways, these are the easiest things to implement, and yet they’re the things groups are most likely to skip. I can’t tell you how many groups have approached me over the years wanting to change their culture somehow, someway, and yet weren’t willing to schedule regular time to assess how they were doing. Frankly, most practitioners I know skip these steps too, and our impact suffers as a result. We get away with it, because no one holds us accountable to long-term success, and the status quo continues merrily on its way.

Earlier this year, I wrote about my six-year journey to learn how to slow down. I know how hard it is to change these habits, and I don’t want to suggest that what I did will work for everyone. All I know is that it matters, that it’s an affliction that infects many of us, and that you’re more likely to propagate than address inequity if you don’t figure out how to fix this. It won’t be worthy of a press release, but it’s more likely to result in the impact you want to have in the long run. Moreover, if enough of us do this, the right things will start to happen in society at large.

Update: I clarified the number of victims since George Floyd’s death (91) above, explaining that I focused on the Black and white victims (19 and 32 respectively, for a total of 51). Thanks to Travis Kriplean for the suggestion.

Illustration from Black Illustrations: The Movement Pack.

Loving vs Hating Process

Morning Yoga in the Bandstand

When you fall in love with the process, and you do it the right way, you have a winning mindset, and the culture is set to make that push and build a winning team.
Tyson Chandler, NBA basketball player

A colleague was telling me about a challenging client project the other day, which included her client flat-out saying to her, “I don’t like process. I just want to get stuff done.”

I hear this all the time. It may surprise many that I actually feel the same way. I’d love to be in better shape, but I hate running, so I’m not. I’d love to play an instrument, but I hate practicing, so I can’t.

Which is exactly the point. Regardless of whether you love or hate process, you can’t get stuff done or be a high-performer without it. The harder the work you’re trying to do, the more this holds true.

I can empathize with people’s dislike of process as long as they can also acknowledge its necessity. The problem is that many do not acknowledge this. I often see people resist doing things that feel “process-y,” such as taking the time to build relationships, developing shared language, or getting aligned around strategy and culture, because they claim it detracts from the “actual” work.

I find this weird and troubling. In music or in sports, you don’t ever hear professionals object to practice because it’s too process-y or because it detracts from the real work. Everyone in these fields knows that process is the real work. I was reminded of this while watching Episode 3 of The Players’ Tribune‘s excellent video series, Rookie/Vet. (Tyson Chandler’s quote from above starts at the three-minute mark.)

I want to shift our mindsets in our field around process and practice. I want people to see collaboration as a craft and to understand that improvement requires practice. There are no shortcuts or magical substitutes. Moreover, the things we’re trying to accomplish via collaboration also require process and practice. It behooves us to acknowledge this and to learn how to get good at it if we truly want to “get things done.”

On the flip-side, those of us in the business of designing and facilitating process have to hold ourselves accountable for why people might have a negative attitude toward process in the first place. One reason is that their experiences with it are poor. If we believe that good process will lead to good results, then we need to do that and hold ourselves accountable to the results.

Fields that embrace a process mindset, such as sports and music, already do that. Tyson Chandler has the credibility to tell his younger colleagues to trust the process, because he’s been a good teammate his whole career and has won a championship. If we want to convince others to trust our process, we have to design with intention and integrity. The more we practice doing this, the more that results will follow.