Assessing
From Faster Than 20
The printable version is no longer supported and may have rendering errors. Please update your browser bookmarks and please use the default browser print function instead.
| 40x40px | This is a Work-In-Progress. Feel free to edit! |
Be intentional, but hold it lightly. If you're not clear, up-front, and aligned about your intentions, it's difficult / impossible to assess success or failure.
"We tend to overvalue the things we can measure, and undervalue the things we cannot." —John Hayes, CEO of American Express
Be conscious of:
- Goodhart's law (the measure shifting from an indicator to the goal itself). Cobra effect is an example of what can happen.
- Hawthorne effect (when people know they're being measured, their behavior changes)
