Difference between revisions of "Assessing"
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(John Hayes quote + Cobra effect) |
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[[Be intentional, but hold it lightly]]. If you're not clear, up-front, and [[Alignment, not control|aligned]] about your intentions, it's difficult / impossible to assess success or failure. | |||
"We tend to overvalue the things we can measure, and undervalue the things we cannot." —John Hayes, CEO of American Express | "We tend to overvalue the things we can measure, and undervalue the things we cannot." —John Hayes, CEO of American Express | ||
Be conscious of [[wikipedia:Goodhart's law|Goodhart's law]]. [[wikipedia:Cobra effect|Cobra effect]] is an example of what can happen. | Be conscious of: | ||
* [[wikipedia:Goodhart's law|Goodhart's law]] (the measure shifting from an indicator to the goal itself). [[wikipedia:Cobra effect|Cobra effect]] is an example of what can happen. | |||
* [[wikipedia:Hawthorne effect|Hawthorne effect]] (when people know they're being measured, their behavior changes) | |||
Latest revision as of 23:52, 14 September 2021
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Be intentional, but hold it lightly. If you're not clear, up-front, and aligned about your intentions, it's difficult / impossible to assess success or failure.
"We tend to overvalue the things we can measure, and undervalue the things we cannot." —John Hayes, CEO of American Express
Be conscious of:
- Goodhart's law (the measure shifting from an indicator to the goal itself). Cobra effect is an example of what can happen.
- Hawthorne effect (when people know they're being measured, their behavior changes)
